Warranty Service Availability
This warranty policy applies only to PHILIAM e-bikes purchased through the official PHILIAM website.
For bikes purchased from third-party dealers or other retailers, please contact the original seller or dealer directly for after-sales support.
All PHILIAM bike owners are welcome to contact the PHILIAM Customer Support Team for troubleshooting assistance throughout the lifetime of their e-bike.
Please note that PHILIAM currently ships only within the continental United States (the lower 48 states). We do not ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories.
Warranty replacement parts can only be shipped to addresses within the continental United States.
Warranty Start
PHILIAM provides a limited warranty for its products from the date of delivery of the original purchase. This warranty covers defects in materials and workmanship under normal use and operation, in accordance with PHILIAM’s published guidelines and recommendations.
Warranty Exclusions
This Limited Warranty does not cover the following situations:
- Normal wear and tear of the product and its components.
- Any damage or failure caused by misuse, abuse, neglect, improper operation, accidents, or unauthorized use.
- Damage resulting from stunt riding, jumping, racing, acrobatics, extreme riding, or any activity beyond the intended use of the e-bike.
- Damage caused by improper battery charging, improper battery maintenance, or the use of chargers not provided or approved by PHILIAM or its authorized dealers.
- Any damage or failure caused by the installation or use of third-party parts, accessories, or electrical/mechanical components that are not approved by PHILIAM.
- Any components that have been modified, altered, repaired, or tampered with, including but not limited to tires, brake pads, chains, lights, motors, battery packs, displays, controllers, and other electrical or mechanical parts.
- Lost, stolen, or damaged keys, NFC cards, or other accessories.
- This Limited Warranty will be void if any electrical components are repaired, modified, or serviced by unauthorized individuals or third-party repair providers.
- Stolen bicycles are not covered under this Limited Warranty. PHILIAM does not provide refunds or replacements for bikes lost due to theft.
Warranty Claims Process
How to Submit a Warranty Claim
To submit a warranty claim, please contact the PHILIAM Customer Support Team at:
You may also submit a warranty request through our online claim form.
When submitting a warranty request, please provide:
- Proof of purchase
- A detailed description of the issue
- Photos or videos showing the damaged or defective component
Before submitting a warranty claim, we recommend contacting the PHILIAM Support Team first. Many issues can be resolved quickly with basic troubleshooting or technical guidance without the need for a warranty replacement.
Eligible warranty claims submitted within one (1) year from the original purchase date will be reviewed and processed according to PHILIAM’s warranty terms.
Inspection & Replacement Policy
PHILIAM requires clear photos or videos of the damaged or defective product before approving any replacement parts. Replacement parts will not be shipped until the required evidence has been reviewed and approved by our support team.
PHILIAM may provide replacement components or parts covered under warranty. However, installation costs, labor fees, or third-party repair expenses are not covered unless specifically authorized in writing by the PHILIAM After-Sales Team.
Shipping Damage Claims
In rare cases, products may be damaged during transportation. If your PHILIAM e-bike arrives with shipping-related damage, please contact our Customer Support Team at:
Please provide your order information along with clear photos or videos showing the damage so that our team can evaluate and assist you.
Please note that free accessories are not eligible for replacement or compensation for minor cosmetic damage, such as scratches or surface marks caused during shipping.
Important: Shipping damage claims must be submitted within 14 days of receiving your order. Claims submitted after this period may not be accepted.
Credit Card Chargebacks
If a credit card chargeback is initiated for a PHILIAM e-bike purchase while the customer remains in possession of the bicycle, all warranty services and coverage under this Limited Warranty will be temporarily suspended until the chargeback case has been fully resolved.
Contact Us
For warranty support or any after-sales inquiries, please contact:
📧 Email: philiambike@gmail.com
Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (PST)