PRODUCT & RIDING
Choose based on your riding needs, terrain, desired range, and performance preferences. Each PHILIAM model offers different motor, battery, suspension, and riding features. Check the specifications on each product page to find the best fit.
Yes. Many PHILIAM e-bikes are equipped with powerful motors, fat tires, suspension systems, and responsive brakes to provide better traction, comfort, and control on hills and uneven terrain.
Range varies by model, battery configuration, rider weight, terrain, speed, temperature, tire pressure, and riding mode. For the most accurate estimate, please refer to the range information listed on each product page.
Yes. Some assembly and adjustment may be required after delivery. Please follow the included instructions carefully and check the handlebars, pedals, brakes, wheels, and fasteners before your first ride.
SHIPPING & ORDER
PHILIAM currently ships within the United States. Orders are fulfilled from our U.S. warehouse for faster and more convenient delivery.
Once your order ships, tracking information will be provided. You can also visit our Track Your Order page to check the latest shipping status.
Orders are generally processed within 1–2 business days, with delivery typically taking approximately 3–7 business days. Delivery times may vary depending on location, weather, holidays, and carrier delays.
Please contact PHILIAM customer support as soon as possible and provide your order number along with clear photos or videos of the package and damaged product. Our team will review the issue and assist you with the appropriate solution.
WARRANTY & RETURNS
PHILIAM provides a 1-year limited warranty on eligible new electric bikes and electric scooters, covering qualifying manufacturing defects in accordance with our warranty terms.
Eligible products may be returned within 30 days of purchase, subject to the conditions outlined in our Refund & Return Policy. Products should meet the required condition, packaging, and return eligibility requirements.
Contact our customer support team with your order number, product model, purchase information, and clear photos or videos showing the issue. Our team will review your claim and provide further instructions.
Standard returns generally require the product to be unused, undamaged, and returned with its original packaging and accessories. Used, damaged, modified, or incomplete products may not qualify for a full refund. Please review our Refund & Return Policy before requesting a return.
CUSTOMER SUPPORT
You can contact our customer support team by email at service@philiambike.com for assistance with products, orders, shipping, warranty claims, returns, and replacement parts.
Please provide your order number, product model, a clear description of the issue, and relevant photos or videos. Providing complete information helps our team diagnose the problem and assist you more efficiently.
Our support team aims to respond within 24 hours. Response times may be slightly longer during weekends, holidays, or periods of high inquiry volume.
Yes. Our support team can assist with troubleshooting and help determine whether replacement parts are required. If the issue is covered by warranty, eligible replacement parts may be provided according to our warranty terms.