PHILIAM ET9 Dual Battery Fat Tire E-Bike

• We offer a 1-year warranty on all new e-bikes and e-scooters, starting from the date of purchase, covering any manufacturing defects. If the issue meets our maintenance standards, we will repair your e-bike and e-scooter at no cost, including all parts, labor, and related fees.
• If the required repairs or parts are not covered by the warranty, please contact us. We will do our best to assist you, usually by diagnosing the issue and providing paid replacement parts. If your bike and scooter needs to be returned for repair, we will work with you to minimize both the cost and effort involved.

• Thank you for choosing the ET9 electric bike. If you're not satisfied with your purchase, you can request a return within 30 days of purchase. Please ensure that the bike is in brand new condition, unused, undamaged, and with all original packaging, including accessories, manuals, and the original box. A valid proof of purchase or order number is required for the return request. The return shipping costs are the responsibility of the buyer, and please make sure the packaging is intact to avoid damage during shipping.
• If the return is due to a defective part, we are happy to provide replacement parts to fix the issue and ensure that you can resume use as soon as possible. After the returned product is confirmed to meet the return conditions, we will process the refund once the product is inspected. Refunds will be issued to the original payment method. Please note that products with damage or missing parts will not be eligible for a refund. If you have any questions or need assistance, please feel free to contact our customer support team.

We offer free shipping and no additional shipping or tax fees for all orders. Our products are shipped directly from California, USA. Once your order is processed, we will ship it within 1-2 business days, and delivery typically takes 3-7 business days depending on your location. Please note that during special circumstances or adverse weather conditions, there may be shipping or delivery delays. We will do our best to ensure timely delivery.